In the unlikely vent of a warranty claim becoming necessary, please contact the dealer or distributor who originally supplied your garage door. Your dealer should then supply details of the claim, together with a copy of the warranty card provided with the door and proof of purchase to the Warranty Department at Garador Ltd.
To enable your claim under warranty to be processed as quickly as possible, you should provide the following details:
- Your name, address and telephone number
- Original invoice with date of purchase
- Product description / door type and product number
- Description of defect
An assessment of the claim will then be made. This may require Garador to inspect the product in-situ. In the event that there is no legitimate warranty claim under the terms specified herein, you may be liable for the costs of the inspection visit.
We strongly recommend that you take note of the care and usage instructions displayed on the stickers on the back of your garage door, and on the page opposite, and that you follow these instructions throughout.
GARADOR GARAGE DOOR WARRANTY
Warranty Period
The purchaser is granted a warranty covering the safe and reliable function of the Garador garage door for a period of 10 years* from the date of purchase The warranty period for replacement parts is 6 months or to the end of the current warranty period, which ever is longer In the case of timber and GRP garage doors, a warranty of 2 years is granted on the door panel alone under the terms and conditions specified herein The door mechanism and steel frame (if applicable) is covered by the 10 year* warranty period
Requirements
Warranty claims are only applicable in the country where the garage door was purchased. The product must have been purchased through our authorised distribution channels. The warranty only covers damage to the contract object. The fully completed warranty card together with the receipt of purchase correspondingly dated substantiates your right to claim under the warranty.
Performance
During the warranty period we undertake to rectify any and all defects to the Garador product which can be proved to be attributed to a material or manufacturing fault. We pledge at our discretion either to exchange the defective merchandise for faultless merchandise, repair it or allow a reduction in price. We do not accept costs for dismantling and installation nor for carriage.
Replaced parts become our property
The warranty does not cover damage caused through: -
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normal wear and tear
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improper installation
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negligent care and maintenance
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improper initial and subsequent operation
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negligent or wanton destruction
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external influences such as fire, water, salts, alkaline solutions, acids,
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abnormal environmental Influences
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mechanical damage through Improper transport and fitting
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priming and other surface protection treatments
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incorrect or too late applied surface protection treatments
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repair by non-qualified persons
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using non-Garador parts without the approval of the manufacturer
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removal of the product number or making it unidentifiable